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April 1, 2010
Important Information about the Implementation of the new CROWN Help Desk Customer Portal
The CROWN Help Desk will be implementing a change to the customer facing portal in an effort to make the self-help website easier to navigate to (www.crownhelpdesk.com) and more customer friendly. The redesigned CROWN Help Desk Customer Portal will make its debut on Monday, May 3, 2010 .
In addition, effective Monday, April 19, 2010 the CROWN Help Desk email address is changing from ESRDHD1@esrd.net to support@crownhelpdesk.com.
To prevent mail marshaling and spam blocking, please alert your IT Department to add support@crownhelpdesk.com as a safe email address and to add www.crownhelpdesk.com as an authorized Web site, if needed.
January 20, 2009
Important Information about the Implementation of CROWNWeb
On February 1, 2009, CMS will move, in a modified fashion, CROWNWeb from its testing environment to a production/implementation environment. We are pleased to announce that the software is available on schedule. CMS will launch CROWNWeb to a small, select group of providers across the country-both large- and small-dialysis organizations, as well as independent dialysis facilities across the country. CMS and ESRD Network Organizations will communicate directly with the dialysis facilities that will be part of phase I implementation; facilities that are a part of phase I implementation will be aware of their status no later than Friday, January 23, 2009.
Until your facility is phased in to CROWNWeb implementation, you must continue with your normal business operations and reporting requirements as usual. This includes using the SIMS, VISION, and paper-based data (form and report) submissions. Facilities that are not part of the first phase of implementation may continue to meet their requirements under the ESRD conditions for coverage by continuing to use these submission methods.
What Is CROWNWeb?
Security Administrator Access to CROWNWeb
Facility Editor/Viewer Access to CROWNWeb
CROWNWeb Frequently Asked Questions (FAQs)
What Is CROWNWeb?
On April 15, 2008, the Centers for Medicare & Medicaid Services (CMS) published updated Conditions for Coverage for End-Stage Renal Disease Facilities in the Federal Register. The final rule requires the submission and maintenance of electronic patient and provider records for all dialysis facilities in the United States (§494.180(h)). This requirement takes effect on February 1, 2009.
To support this mandate, CMS announced CROWNWeb, a web-based software application that all dialysis facilities will be required to use. Use of CROWNWeb for data submission will be mandatory to support CMS’s goals of quality improvement and performance assessment, as well as to ensure prompt claims processing and reimbursement.
More information on the CROWNWeb Project is available at http://www.projectcrownweb.org.
Security Administrator Access to CROWNWeb through CAS/QIPS
To use CROWNWeb beginning in February 2009, you will need to register for access. First, your facility should choose Primary and Secondary Security Administrators (SA). Both SAs from your facility need to complete a CROWNWeb Authenication Service (CAS) registration form.
- All fields marked with an * must be completed on the first page.
- Security Administrators fill out the entire first page and the first column on the second page.
- Choose the appropriate role in the first column (Facility Security Administrators).
- Have the forms notarized.
- Send the forms via USPS to the Network at the following address:
Mid-Atlantic Renal Coalition
1527 Huguenot Road
Midlothian, VA 23113
Once the Network has received the Security Administrator's CAS forms, his/her account will be created, and s/he will receive two (2) follow-up emails with the registration information. The first will contain his/her username and the second will contain a temporary ID. The SA will then be able to access the QualityNet Identity Provisioning System (QIPS) to create accounts for the other users at the facility. Download the QIPS Security Administrator's Guide for the proper procedure for creating user accounts.
Facility Editor/Viewer Access to CROWNWeb through CAS/QIPS
Facility Editor and Facility Viewer accounts are created by one of the facility's Security Administrators. The user fills out the CROWNWeb Authenication Service (CAS) registration form, has it notarized, and then submits it to the facility's SA for completion.
- All fields marked with an * must be completed on the first page.
- Facility Editors and Facility Viewers fill out the entire first page and the first column on the second page.
- Choose the appropriate role in the first column (Facility Viewer or Facility Editor).
- Have the form notarized.
- The SA for the facility completes the For Internal Use Only section on page 2 with his/her information.
- The SA creates the users account in the CAS/QIPS system and then sends the forms via USPS to the following address:
CROWN QIPS Processing/CSC
P.O. Box 12238
Durham, NC 27709
Once the Network has received the Security Administrator's CAS forms, his/her account will be created, and s/he will receive two (2) follow-up emails with the registration information. The first will contain the SA's username, and the second will contain a temporary ID. The SA will then be able to access the QualityNet Identity Provisioning System (QIPS) to create accounts for the other users at the facility. Download the QIPS Security Administrator's Guide for the proper procedure for creating user accounts.
If you have any questions about registering for CROWNWeb training or for a CROWNWeb user account, please feel free to contact the Network's Data Department at 804-794-3757.
CROWNWeb Frequently Asked Questions (FAQs)
On December 15, 2008, Network 5 staff hosted a CROWNWeb Q&A Conference Call in an effort to assist facility staff with the many questions they have regarding CROWNWeb and the application and account set-up process. If you missed the conference call or have a question, please read CROWNWeb Frequently Asked Questions (FAQs).
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