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Nancy Armistead, MPA - Executive Director
Nancy is the project director for Network 5 and works closely with CMS to ensure that contract requirements are met. She administers the operational and financial aspects of MARC. Contact Nancy for information or questions related to...
-MARC's Board of Directors
-Network Membership
-Media Inquiries
Janet is responsible for oversight of the Quality Improvement program and assists the Executive Director in the management of the CMS contract. Contact Janet for information or questions related to...
-MARC's Quality Improvement Projects
-Technical/Medical Topics
Nancy Gregory, RN, CNN- Quality Improvement Director
Nancy works with the Deputy Director to develop and implement MARC's quality improvement program. She is also responsible for the Network's participation in the national Fistula First initiative. Contact Nancy for information or questions related to...
-Fistula First Project and Vascular Access
-Transplantation
-Subpart U Regulations
-Technical/Medical Topics
-USRDS Dialysis Morbidity and Mortality Study
Edie Frankovich, RN, CPHQ - Quality Improvement Coordinator
Edie coordinates the Clinical Performance Measures (CPM) Project in addition to serving as the staff liaison to the Medical Review Board. Contact Edie for information or questions related to...
-MARC's Quality Improvement Projects
-Technical/Medical Topics
-Medical Review Board
-Clinical Performance Measures (CPM) Project
Claire Tetrick - Quality Improvement Analyst
Claire provides administrative and data analysis support to the Quality Improvement department. Contact Claire for information or questions related to...
-Methicillin-Resistant Staphylococcus Aureus (MRSA) Project
-MARC's Quality Improvement Projects
Jason Robins - Information Management Director
Jason is responsible for ensuring that MARC's confidential patient and dialysis facility data system is functioning properly and securely. He processes requests for Network data and is the primary contact for facilities running VISION software. Contact Jason for information or questions related to...
-VISION & CROWNWeb
-Patient and Facility Data Requests/Zip Code Reports
-SIMS Database
-CSC
Alison Crittenden - Data Manager
Alison assists the Information Management Director in the maintenance and update of the patient- and facility-specific SIMS database. Alison is the primary contact for facility staff questions regarding patient data and forms. Contact Alison for information or questions related to...
-CMS 2728 and CMS 2746 forms
-Monthly Patient Activity Reports
-Reject Reports
-Annual Facility Survey
-Patient Census
Renee Bova-Collis, MSW, LCSW - Patient Services Coordinator
Renee spends much of her time resolving complaints and grievances from patients regarding their dialysis units. She also coordinates the Patient Advisory Committee's activities and serves as an eduational resource for patients and dialysis facility staff. Contact Renee for information or questions related to...
-Patient Complaints/Grievances
-Medicare/Medicaid
-Vocational Rehabilitation
-Patient Advisory Committee
-Decreasing Dialysis Patient-Provider Conflict (DPC) Program
Samantha Dorr - Educational Director
Samantha develops, implements, and evaluates MARC's educational component, which serves to address and promote quality improvement initiatives in the Network area. Programs include the annual Spring Council Meeting, the Summer School Tour, and various workshops throughout the year. Contact Samantha for information or questions related to...
-Training and Conferences, including Fistula First/Cannulation Workshops & the annual Council meeting
-Continuing Education Credits
-Kidney End-of-Life Coalition
Kelly Brooks, MPA - Director of Operations
Kelly works with the executive management team to administer the operational and financial aspects of MARC. Contact Kelly for information or questions related to...
-General Administration
-Human Resources
-MARC Website
-Disaster Preparedness & Pandemic Flu
Heather Cecil - Executive Assistant
Heather provides administrative support to all departments. She is also responsible for maintaining facility information in SIMS. Contact Heather for information or questions related to...
-Facility Changes, including name, address, contact info, staff, etc.
-Facility Set-Up & Closure
-MARC Website
-5-Diamond Patient Safety Program
-Newsletters
Sue Kennedy - Receptionist
Sue serves as the first point of contact for callers and visitors to the MARC office. She also processes requests for educational materials and provides general administrative support. Contact Sue for information or questions related to...
-Requests for Educational Materials (Clearinghouse)
-General Information
